General Questions

1Is there a setup fee or any additional costs?
No. The subscription contains all an organisation needs for compliance. For additional fees we do provide onboarding services or additional software employee training.
2How long does it take to setup my privIQ account?

During the demo, we are activating your account.

3Are we tied to long-term contract?

It takes about three months to complete the compliance process. We require an annual subscription because, to be compliant, you need to maintain evidence of your efforts and monitor your compliance processes.

4What support do you provide?

We provide email support and access to our support knowledge base, which includes help, videos, webinars and a discussion area. Take a look: https://help.priviq.com.

5Can I upgrade if my organisation grows?

Yes, you simply choose the next package.

6Can downgrade if necessary?

Yes, you simply choose the lower package.

7Can I take a trial?

During the demo please ask for a trial.

8Can I pay by credit card?

No. PrivIQ takes payment by direct debit using GoCardless. You can find details about GoCardless on their website. Alternatively, if you want to pay for one year upfront you can pay on invoice and by electronic fund transfer (EFT).

9When will my payment card be billed?

The initial payment taken when you sign up is a pro-rata amount for the days remaining in the month and your first full month’s payment. Thereafter, a direct debit will be made on your account on the first day of each month.

10Can I choose what currency I pay in?

PrivIQ accepts payments in £ (GBP) and € (EUR). When you sign up your organisation, PrivIQ determines the currency you’ll use based on the location of your organisation.

11How much I be billed?

The monthly amount you’ll be billed is based on the plan you’ve subscribed to. Please see our pricing page or the Subscription submenu in the Organisation menu of your account.

12Can I update my direct debit details?

To do this you need to contact us at support@priviq.com so we can cancel the current mandate. You’ll then need to re-input your new direct debit details in the Subscription menu of your account.

13What is the length of the subscription term?

Our minimum agreement is one year.

14How do I cancel?

To cancel the subscription send an email to support@priviq.com.

15Is my organisation's data is secure?

Priviq is hosted by Amazon Web Services (AWS) and uses the latest techniques to ensure data is secure. Please contact us if you require more information about our data security practices.

16Where is my organisation's data stored

Data is stored in AWS’s data centres in Ireland and Germany, which are both in the EU.

17How do I sign in to PrivIQ?

Once you’ve created your account and set your password you’ll be logged in to PrivIQ. For subsequent logins, click on the User login link on the homepage or go to https://app.priviq.com/.

18What are the different user roles in the PrivIQ portal?

PrivIQ contains administrator, compliance and HR users. Additionally, you can select the compliance permissions that each of these users can access. The collaborative tools within the compliance area can be used to communicate with individuals who don’t have seats on the platform.

19What is the minimum and maximum number of users?

The minimum number of users is two. On the enterprise plan, there’s no maximum.

20How do I add more users?

Go to the Users submenu in the Organisation menu and click on the Add New button.

21Can I delete a user?

Yes. A user can be deleted.

22Can I upload my organisation's policy documents in PrivIQ?

Yes. By uploading your policies in PrivIQ you can then distribute them to your staff and maintain a read and acceptance audit trail.

23Can I upload and store my organisation's personal data in PrivIQ?

No. The only personal data from your organisation that can be stored in PrivIQ is the personal data of the users and the names and email addresses of your staff.

24Can I delete information stored in PrivIQ?

No. Information can’t be deleted. This allows you to retain a complete historical audit trail.

25Which devices and browsers does PrivIQ support?

PrivIQ has been designed to work with commonly used browsers such as Internet Explorer 11, Edge, Chrome, Firefox and Safari. It is responsive and will also work with tablets such as iPads, and smartphones.

26Where can I find a detailed explanation of the functionality in PrivIQ?

Please take a look at the videos available in our help area: http://help.priviq.com.

27Can I select my organisation's time zone?

Yes, when you sign up you can choose the time zone you want.

28English is not my organisation's business language. Is PrivIQ available in other languages?

In addition to English, PrivIQ is disponible in Dutch, Czech, Portuguese, Greek and Lithuanian.

Frequenty Asked Questions about GDPR

1What is the GDPR?

It stands for the General Data Protection Regulation. By 25 May 2018, all organisations using personal data will have to be compliant with it.

2What type of information is considered to be personal data?

The GDPR categorises personal data as any information relating to an identifiable natural person. This broad definition includes information such as name, email and location. It also includes online identifiers such as IP addresses and online behaviour.

3How do I obtain consent?

Consent needs to be explicit, opt-in and freely given. This means the popular, opt-out based consent of today will no longer be acceptable.Answer

4Our organisation is based outside of the European Union. Do we need to comply?

Yes. If you offer goods or services to EU residents, then you must comply with the GDPR.

5Are there any benefits to being compliant or is it just another burden on business?

There are very concrete benefits. Compliance is an opportunity to redefine your organisation’s governance, policies and data management practices. By educating your employees and clients in data protection and privacy you’ll strengthen your brand as being responsible and trustworthy.. During the assessments, data mapping and gap analysis you’ll undertake in order to become compliant, you’ll have an opportunity to not only review and improve your data security, but also have a better understanding of how you’re using personal data and how you might be able to use it more effectively.